Value Added Services & Utility Payments

"A centralised platform for the digital payment of government services, utility bills, and public collections."

Value Added Services & Utility Payments
About This Service

Value Added Services & Utility Payments

The transition from cash-based to digital payments for government and utility services is one of the most impactful ways a national payment switch can improve daily life for citizens. We provides the platform that enables this transformation across The Gambia.

Through this service, government agencies, utility providers, and public institutions can connect to the Gamswitch network and accept digital payments for services such as electricity and water bills, taxes, licenses, school fees, and other public levies. Citizens can make payments through any connected channel, including bank applications, mobile money, ATMs, and POS terminals at participating agents.

For service providers, the platform improves collection efficiency, reduces cash handling costs, enhances reconciliation, and provides real-time visibility of payments received.

For citizens, it removes the need to travel to payment centres or queue for services, enabling convenient payments anytime, anywhere. The result is a more efficient, transparent, and citizen-centric public payment system.
The Process

How It Works

A step-by-step overview of how this service operates.

01

Merchant Integrates via API

The merchant or developer integrates the Gamswitch Payment Gateway using the REST API or a pre-built plugin for their e-commerce platform.

02

Customer Selects Pay Online

At checkout, the customer chooses to through Gamswitch and is presented with payment options including bank transfer, mobile wallet, or card.

03

Payment Authenticated

The customer authenticates the payment through their bank or wallet's app using their secure credentials.

04

Transaction Processed

Gamswitch processes the payment instruction, debiting the customer's account and crediting the merchant's designated account in real time.

05

SMS Confirmation Sent

The merchant receives an SMS notification confirming the payment and can also view transactions through a merchant portal, with the ability to generate receipts.

What's Included

Key Features

The capabilities that make this service powerful and reliable.

01

Single API Integration

Merchants and online businesses integrate once via a simple REST API to accept payments from all connected banks and wallets.

02

Comprehensive Merchant Dashboard

Real-time transaction tracking, settlement reports, refund management, and analytics in a single merchant portal.

03

SMS Notifications

Instant payment alerts let your system automatically process orders and update your business in real time.

Got Questions?

Frequently Asked Questions

Integration is done via our REST API. We provide comprehensive API documentation, SDKs for popular programming languages, and a sandbox environment for testing. Contact our technical team to get started.

The gateway supports bank transfers from all connected banks, mobile money wallets, and Verve cards. We continue to add new payment methods as the ecosystem grows.

Yes. The Gamswitch Payment Gateway is PCI-DSS certified and uses TLS encryption for all data in transit. We employ multi-factor authentication, fraud monitoring, and continuous security assessments to protect all transactions.

Who It's For

Target Customers

This service is designed for the following institutions and organisations.

E-Commerce Businesses

Online retailers and digital-first businesses that need a secure, reliable payment gateway to accept payments on their websites or apps.

Government Portals

Government e-service portals that need to collect fees, taxes, and levies online from citizens.

Fintechs & Startups

Technology companies building financial products and services on top of The Gambia's payment infrastructure.

Ready to Get Started?

Interested in Value Added Services & Utility Payments?

Reach out to our team to learn how this service can work for your institution.

Get In Touch